Case Study: Knight Transportation achieves reliable, real-time EDI and 24/7 document access with OpenText Trading Grid Messaging Service

Knight Transportation drives business with immediate, reliable electronic document exchange through OpenText Trading Grid Messaging Service

Knight Transportation, a nationwide truckload carrier with thousands of tractors and trailers, relied heavily on electronic data interchange (EDI) to manage tenders and shipment status. Repeated outages and slow support from their previous value-added network (VAN) disrupted operations, caused missed loads and lost revenue, and put customer scorecards—and future business—at risk.

Knight migrated to OpenText Trading Grid Messaging Service, a cloud-based, high-availability VAN that supports AS2, FTP and other protocols and provides real-time, secure access with a full audit trail. The smooth implementation delivered faster incident response (minutes vs. hours), seamless deployments and upgrades, lower costs, improved reliability and timelier EDI transactions—helping Knight maintain high scorecards and capture more business.

Knight Transportation

Jon Bryant

Director of EDI