Case Study: KiwiRail achieves rapid, paperless Fax over IP and automated document archiving with Open Text

KiwiRail Develops Virtualized Fax Environment with OpenText

KiwiRail, one of New Zealand’s largest freight operators, relied heavily on paper-based faxing for freight confirmations, crew scheduling and financial documents. Manual printing and overnight faxing — typically 300–400 confirmations a day and far more at peak times — created long processing times, lost annotations and difficulty retrieving important records.

KiwiRail implemented Open Text Fax Server (RightFax) and Open Text Document Server (Alchemy) with a virtualized Fax over IP setup integrated into its Cisco VoIP, VMware and enterprise apps (Exchange, SAP and a custom FBS Builder). Outbound confirmations are now sent and archived electronically within minutes, many fax machines have been removed, and the solution improved workflow automation, disaster recovery/high availability and customer experience.

KiwiRail

Jono Armstrong

Network Consultant