Case Study: KHS GmbH accelerates sales and boosts customer loyalty with OpenText Extended ECM for SAP Solutions

KHS Accelerates Sales Processes with OpenText™ Extended ECM for SAP® Solutions

KHS GmbH, a Dortmund‑based global manufacturer of bottling and packaging systems with over 4,500 employees and more than €1 billion in revenue, faced a slow, document‑heavy sales process that spans months and involves customers, suppliers and multiple internal teams. With some 7 million documents (3.7 TB in the sales archive) and sales workflows managed in SAP CRM, KHS needed a process‑oriented, SAP‑integrated content platform to centralize files, speed access and simplify collaboration.

KHS implemented OpenText Extended ECM for SAP Solutions in about four months, linking document repositories directly into SAP transactions. The rollout delivered faster access to customer and project information, quicker proposal preparation, reduced sales costs, improved supplier collaboration and stronger customer service and loyalty; the platform is now being extended to more sales users, purchasing and future records‑management initiatives.

KHS

Christian Niederhagemann

Chief Information Officer