Case Study: Jefferson Memorial Hospital achieves secure, HIPAA-compliant physician communication and cost-effective collaboration with OpenText FirstClass

Jefferson Memorial Hospital Prescribes FirstClass to Deliver Secure Online Communication Services for Physicians and Hospital Staff

Jefferson Memorial Hospital (JMH), a 50‑year independent healthcare provider in Jefferson County, Missouri, faced rising IT maintenance costs and a conservative budget. The hospital needed a cost‑effective, easy‑to‑manage, HIPAA‑compliant messaging and collaboration platform that could run on Linux, support remote and mobile access, and provide discussion areas beyond basic email for physicians, departments and administration.

JMH deployed OpenText FirstClass, implementing encrypted email, archiving, web‑based workspaces, physician and board forums, an Employee Lounge, departmental conferences, calendaring and simple ticketing. The result was secure, HIPAA‑compliant communication with faster decision‑making, reduced paper and administrative overhead, better scheduling and collaboration, remote/mobile access for clinicians and transcribers, and clear cost savings versus their prior solution.

Jefferson Memorial Hospital

Jay Rosener

Network Administrator