Case Study: JCB Co. accelerates international growth and streamlines partner onboarding with OpenText B2B Managed Services

JCB Connects With New Business Partners Quickly And Cost Effectively With Opentext B2B Managed Services

Japan Credit Bureau (JCB), the only international credit card brand originating in Japan, was rapidly expanding its global partner network and facing growing complexity in B2B data exchange. Diverse messaging requirements and a rising volume of onboarding, testing and support strained JCB’s internal integration team and slowed the introduction of services abroad.

In 2011 JCB adopted OpenText B2B Managed Services, a cloud-based, 24x7 managed integration platform that centralized file exchange and handled onboarding, mapping, ERP integration and technical support. The solution reduced infrastructure burden, shortened partner onboarding times, improved partner satisfaction and accelerated international service rollouts, enabling faster and more cost-effective global expansion.

JCB Co.

Satoshi Hijikata

International Systems Development Dept.