Case Study: Jacksonville University achieves streamlined content updates and higher user adoption with OpenText Web Site Management

Jacksonville University Takes Their Web Site to the Next Level Using OpenText Web Solutions

Jacksonville University, a comprehensive institution serving students from across the U.S. and around the world, relied heavily on its website for recruitment and campus communication but struggled with a crude, IT‑driven CMS. The old system produced a scattered, inconsistent site, low user adoption (only ~5 active editors), slow workflows, and frequent outdated content, creating a heavy burden on IT and a poor experience for prospective and current students.

By implementing OpenText Web Site Management, JU gained an integrated, easy‑to‑use CMS with templating, automated workflows, redlining and notifications, and fast authoring that required no extra hardware. Adoption rose to over 60 active content editors (about 30 daily), edit turnaround dropped dramatically (site skeletons in 20–30 minutes), brand consistency improved, and site content became more timely and valuable—enabling projects like a web‑based course catalog and future Web 2.0 features to better support recruitment and campus engagement.

Jacksonville University

Harley Ferris

Web Manager