Case Study: IT-Power achieves higher customer satisfaction and fewer service queries with OpenText StreamServe

IT-Power Increases Customer Satisfaction and Reduces Number of Service Queries with OpenText StreamServe

IT-Power, an IT and consulting subsidiary of Stadtwerke Flensburg that provides output management for energy and telecommunications clients, handles roughly 1,000,000 documents per month. The company struggled with high maintenance and quality-assurance costs, error-prone mass printing from mixed CSV/XML and PDF inputs, and significant untapped optimization potential in its document processes.

By implementing OpenText StreamServe to convert raw data into print-ready files and returned archival PDFs, IT-Power now processes nearly all 1,000,000 documents in two days with far fewer errors. StreamServe’s templating, data-sorting and address-consolidation features improved readability, reduced customer service queries and postage/processing costs, and created new opportunities for outsourcing and follow-on business.

IT-Power

Sven Ladewig

Chief Executive Officer