Case Study: Large Financial Institution achieves automated end-to-end monitoring and faster SLA reporting with OpenText

IT Operations Management suite streamlines business-critical application monitoring to provide a better user experience

Large Financial Institution needed better monitoring and reporting to manage SLAs with service providers across more than 6,000 servers, 140+ applications, and 80,000 ports. The team also wanted to reduce manual console monitoring and improve visibility into service performance and user experience. OpenText IT Operations Management, including Operations Bridge, Business Process Monitor (BPM), SiteScope, and Service Manager, was selected to address these needs.

OpenText implemented automated end-to-end monitoring with closed-loop incident handling, automatically creating and tracking Service Manager tickets when events occurred. This improved issue resolution, auditability, and SLA discussions, while also boosting confidence in system reliability and reducing false alarms. The organization reported major improvements in major incident handling, better outage communication, and stronger user experience, with additional performance gains expected as OpenText Application Performance Management is added.