Case Study: WyldLynx achieves faster information access and reduced costs with OpenText Content Manager

IT firm uses the cloud and enterprise content management as central tools to do business faster

WyldLynx, a Queensland-based IT services firm founded in 2009, faced slow administrative workflows that hampered fast client delivery: employees struggled to find scattered documents, track billable time across many projects, and access data remotely, while clients needed help organizing records and meeting privacy and compliance requirements.

WyldLynx centralized operations on Micro Focus Content Manager (hosted on Azure), building custom interfaces and add-ons (SmartTools) to use it for document management, ticketing, training content, and timesheet integration. The change created a single searchable repository with role-based security and mobile access, saving employees about 10 hours/week, cutting software costs, improving regulatory compliance, and speeding up customer service.

WyldLynx

Carl Duncan

Product and Development Manager