Case Study: Kiabi (France’s largest fashion retailer) achieves simplified identity lifecycle tracking and improved security with OpenText NetIQ Identity Manager

IT and business collaboration creates Identity Manager-driven processes to simplify lifecycle tracking and improve security

Kiabi, France’s largest value-fashion retailer with operations in over 15 countries, faced growing identity-management complexity as it expanded internationally. With employees, franchisees and external partners moving roles and locations, IT was creating multiple accounts per person, causing redundant, unused accounts, security risks and time-consuming support work that hurt productivity.

Working with OPNS, Kiabi expanded use of NetIQ Identity Manager to automate role- and request-based provisioning, enforce lifecycle-based identities and introduce self-service and governance supported by an internal change program. The solution now tracks ~10,000 users across ~200 applications and 1,000 access roles, cut low-value IT support tickets by 65%, eliminated many redundant accounts, and improved security through staged provisioning and time-limited temporary accounts.

Kiabi

Francois Hubau

Product Manager SIRH, World Services IT Department