Case Study: Casey's Furniture achieves automated order fulfillment and reduced delays and errors with OpenText

Irish Retailer Automates Order Fulfillment with Integrated Solution from OpenText and Microsoft

Casey’s Furniture is a family-owned Irish retailer founded in 1921 with stores and warehousing in Cork and Limerick and about 50 staff serving ~8,000 deliveries a year from a 70,000-customer database. Its back-office order fulfillment was paper-based and labor intensive—sales staff wrote orders by hand, approvals and faxes were manual, documents were routinely misplaced, and errors or timing mistakes cost discounts, caused duplicate orders, and created delays that hurt customer satisfaction.

Working with Inpute Technologies, Casey’s implemented an integrated solution combining Microsoft Dynamics NAV with Open Text Document Server, Workflow Server (.NET) and Fax Server (RightFax) to automate order routing, electronic faxing and digital archiving. The change cut order processing busywork by about 20%, slashed printing and stationery costs by over 60%, reduced order-to-supplier delivery time by up to eight days (and customer response times by as much as two weeks), eliminated fax machines, reduced duplicate-order risk, and improved supplier and customer satisfaction.

Casey's Furniture

Eamon Holmes

Financial Director