Case Study: Irish Life achieves 35% productivity gain and 99.9% of jobs completed within 5 days with OpenText Process360

Irish Life Implemented Opentext's Process Solutions To Automate Workflow, Enhance Reporting, And Improve Decision Making

Irish Life, part of the Irish Life and Permanent group, provides pensions, savings, life cover and insurance to individual and corporate customers. Faced with time-consuming, paper-based processes that hindered visibility, standardisation and customer service, the company needed to automate workflows and improve decision-making.

Irish Life implemented OpenText Process360 (MIDAS) to automate workflow, enhance reporting and streamline task management. As a result productivity rose 35%, staff morale and customer service improved, the firm now completes 99.9% of jobs within five days, and the business is confidently expanding into new markets.

Irish Life

Donald O’Carroll

Director of Technical and Shared Services