Case Study: Irish Dairy Board achieves streamlined document workflows and compliance with OpenText StreamServe

Irish Dairy Board streamlines document-related business processes with OpenText StreamServe

The Irish Dairy Board (IDB), a leading global exporter of Irish dairy products with operations across Europe and the US, struggled with fragmented document processes across multiple locations and systems. Managing millions of customer- and compliance-related documents created brand inconsistency, integration challenges with a new ERP, high printing/faxing costs, and risk of errors in export documentation.

IDB centralized and automated document output using OpenText StreamServe integrated with its Lawson ERP, applying templates, rules-based assembly, electronic storage and easy document recall. The solution standardized customer communications, improved accuracy and regulatory compliance, reduced paper costs and carbon footprint, cut errors and manual work, and scaled to support future growth.

Irish Dairy Board

Diarmuid McKenna

Business Analyst