Case Study: Gowling WLG achieves streamlined, secure, collaborative and compliant document management with OpenText eDOCS DM

International Law Firm Builds EIM Strategy on OpenText

Gowling WLG is an international law firm with more than 700 legal professionals across multiple offices that faced mounting document-management inefficiencies driven by mergers, dispersed teams, strict compliance requirements, and productivity pressures. Legacy paper processes and fragmented file sharing made version control, search, and audit response slow and labor-intensive.

The firm built its Enterprise Information Management strategy on OpenText eDOCS DM, extending the platform with open APIs and integrations (including Intapp) to automate ingestion, apply metadata-driven security, and enable advanced search across a centralized repository of tens of millions of documents. The result: full user adoption at deployed locations, faster document retrieval and collaboration, stronger compliance and governance, a leaner support model, and demonstrably better client service.

Gowling WLG

Jason Mervyn

Director & Technology Business Solutions