Case Study: GE Lighting achieves boosted supplier efficiency and on-time fulfillment with OpenText Trading Grid Supplier Hub

Intelligent lighting and smart home company delivers on time to millions of customers with streamlined order management from OpenText™ Active Orders

GE Lighting, a Savant company, struggled with frequent supplier technical support requests that pulled sourcing professionals away from higher-value work. The company also needed a faster, more reliable way to manage order information and improve collaboration across its global supplier network. OpenText and its Trading Grid Supplier Hub were used to address these challenges.

OpenText implemented Trading Grid Supplier Hub to streamline supplier self-service and cloud-based order management. GE Lighting now exchanges more than 7,000 EDI files per month, has cut supplier support requests dramatically, improved on-time PO confirmations by 2%, and achieved a 10% improvement in on-time fulfillment. The solution also made invoicing easier for suppliers through batch uploads, strengthening relationships and helping GE Lighting better serve customers on time.

GE Lighting

Rick Stalker

SAP Technical Product Manager