Case Study: AEGON achieves a one-month invoice lead-time reduction and cost savings with OpenText Case360

Insurance Company Cuts the Paper Chase for Invoice Management

AEGON Netherlands, part of the global financial services group, was processing over 50,000 inbound invoices a year through paper-based workflows that caused poor visibility, duplicate payments and lengthy delays—taking five to six weeks and preventing timely payment within 30 days. The manual, decentralized process involved dozens of staff and a strict authorization matrix that consumed significant management time.

AEGON implemented a centralized OpenText Case360 solution integrated with PeopleSoft, built in about five weeks (~400 hours). The new electronic workflow cut invoice lead time by roughly one month (now invoices are processed in days), reduced reminders and phone calls, lowered error rates, improved process control, and enabled cost savings through efficiency and supplier centralization.

Aegon

Erwin van Kemenade

Manager of Central Invoice Processing