Case Study: Inova reduces patient file delivery from a week to minutes with OpenText XM SendSecure

Inova Health System digitally transforms medical imaging communications

Inova Health System, a large regional healthcare provider serving over 2 million people with 1,700 licensed beds and 16,000 employees, needed a secure, fast way to transmit large medical imaging files from its Radiation Oncology departments to patients and external providers. Their legacy process—burning files to CDs and overnight shipping—was slow (taking up to a week), costly, and email was unsuitable due to file size limits and security concerns.

Inova implemented OpenText XM SendSecure with OpenText Professional Services, leveraging two‑factor authentication, end‑to‑end encryption, audit trails, secure messaging and support for exchanges up to 5 TB. The solution delivered immediate cost savings by eliminating CDs and overnight shipping, cut delivery time from up to a week to minutes, and improved HIPAA‑compliant security, recordkeeping and collaboration with external clinicians.

Inova