Case Study: ITC Holdings achieves centralized, automated records management with OpenText Extended ECM

Independent electricity transmission company establishes cost-effective records management processes with OpenText™ Extended ECM

ITC Holdings faced growing volumes of confidential records and strict regulatory requirements for retention, access, and data protection. Its previous “retain everything” approach made it harder and more costly to store, find, and manage information, so the company looked for a more efficient records management solution from OpenText, using OpenText Extended ECM.

OpenText helped ITC Holdings centralize and automate records management across the organization with Extended ECM, while also setting up permission-based access control for more than 700 users. The result was greater confidence in records governance, improved operational efficiency, and a better foundation for future integration of additional OpenText tools to make scanned documents searchable and improve document discovery.

ITC Holdings

Lisa Aragon

Director, Ethics & Compliance