Case Study: Ortner Ges.m.b.H. boosts engineer productivity up to 20% and reduces IT workload with OpenText

Increasing IT staff and user productivity and streamlining business processes

Ortner Ges.m.b.H., a family‑owned leader in building and industrial engineering based in Innsbruck with about 800 staff across Austria, Germany and Switzerland, needed reliable, mobile-ready IT so roughly 400 employees—office, field and CAD engineers—could access email, calendars, documents and supplier tools while working on sites or remotely. Ensuring consistent access, secure file sharing and stable CAD workstations amid OS upgrades and varied device types was a persistent challenge.

Ortner implemented the Micro Focus Open Workgroup Suite—including Open Enterprise Server, GroupWise, Filr, iPrint, ZENworks Configuration and Patch Management and Desktop Containers—to centralize device management, secure file sharing and package specialized supplier apps. The deployment delivered effortless access to critical tools, enabled smooth OS migrations, standardized risky third‑party utilities, increased some engineers’ productivity by up to 20% and cut IT support workload by about 10–20%, while providing a stable, long‑term platform.

Ortner Ges.m.b.H.

Christian Knoll

IT Manager