Case Study: Krung Thai Bank achieves smooth migration to enterprise search and AI-ready analytics with OpenText IDOL

IDOL facilitates a smooth migration from GSA and opens up new opportunities in enterprise search and AI data analytics

Krung Thai Bank (KTB), a state‑owned Thai financial institution, faced a critical challenge when Google announced the end‑of‑life for its Google Search Appliance (GSA). About 10,000 users relied on GSA to find business‑critical documents, so KTB needed a fast, enterprise‑ready software replacement that matched GSA’s functionality, could be customized with local System Integrator support, and had room to expand into new use cases.

After a government procurement, local SI DIS proposed OpenText IDOL, which fit KTB’s hypervisor‑driven infrastructure. A phased “as‑is” migration put the main intranet search live within three months and remaining systems online over the next 3–4 months. The implementation delivered a smooth transition, easier administration, streamlined search workflows and improved UI adoption, and opened opportunities to apply IDOL’s AI‑driven analytics to KTB’s data lake and warehouse.

Krung Thai Bank

Komsan Pornchaipimolpan

First Vice President Department Head— IT Innovation Lab Team