Case Study: Global Clothing Manufacturer achieves faster claims processing and 83% AI accuracy with OpenText

Iconic fashion brand reduces operational costs by 30% with generative AI from OpenText Content Aviator

The Global Clothing Manufacturer has long relied on OpenText Content Management to support secure, reliable enterprise content management across its global operations. When it saw the potential of generative AI, the company turned to OpenText and its AI content assistant, OpenText Content Aviator, to improve claims processing for missing products and incorrect pricing.

OpenText implemented a proof of concept through the Earn Your Wings program, using retrieval augmented generation to speed up access to claims data and support faster decision-making. The PoC achieved 83% AI accuracy, reduced revenue risk through faster claims processing, and prepared the company to move OpenText Content Aviator into production.