Case Study: Baptist Hospitals of Southeast Texas achieves $200,000 in annual savings and 20% greater clinical efficiency with OpenText RightFax Connect

Healthcare provider unlocks $200,000 in annual cost-savings and boosts clinical efficiency by 20% with OpenText™ RightFax™ Connect

Baptist Hospitals of Southeast Texas, a healthcare provider in Beaumont, TX, needed to improve fax availability for front-line patient services while avoiding rising costs as analog fax lines were phased out. The organization, which handles mission-critical faxing for appointments, insurance verification, and other workflows, turned to OpenText and its RightFax Connect hybrid fax solution to support its growing operations.

OpenText implemented RightFax Connect along with Remote Managed Services from OpenText Professional Services to move BHSET from hardline faxing to a reliable cloud-based model. The result was higher availability, annual savings of more than $200,000, and a 20% increase in clinical efficiency, while also creating a scalable foundation for future growth and easier clinic expansion.

Baptist Hospitals of Southeast Texas

William Toon

CIO