Case Study: Salem Health achieves faster customer onboarding and 40% quicker test results with OpenText EMR-Link

Health system cuts length of stay and boosts patient satisfaction with 40% faster delivery of laboratory and imaging results via OpenText™ EMR-Link™

Salem Health partnered with OpenText to replace manual, error-prone fax-based onboarding and information exchange with secure digital integration using EMR-Link. The challenge was onboarding customers quickly and efficiently while avoiding the time and cost of manual integration, especially for high-volume providers.

With OpenText’s managed services support, Salem Health standardized onboarding workflows and integrated customers into EMR-Link in just weeks instead of up to 12 weeks per customer. The result was onboarding 270 providers, accelerating test result delivery by about 40%, getting ECG results to physicians in minutes and imaging data within an hour, while also helping reduce length of stay and improve patient satisfaction.

Salem Health

Tish Gross

Laboratory/Imaging Outreach Supervisor