Case Study: Hain Daniels Group achieves rapid, accurate 24-hour order fulfillment and scalable growth with OpenText Trading Grid

Hain Daniels Group Fulfills Orders With Speed And Accuracy Using Integrated Opentext™ Trading Grid

Hain Daniels Group, a leading UK maker of chilled, fresh food brands, needed to get highly perishable products onto supermarket shelves within 24 hours amid seasonal demand spikes. The business processes thousands of electronic orders (300–500 EDI orders daily) and faced complexity from varied EDI/AS2 standards but did not maintain an in‑house EDI team, making speed, accuracy and 24x7 responsiveness critical.

By relying on OpenText Trading Grid to handle EDI/AS2 translations, ASNs and integration with its ERP, Hain Daniels removed electronic trading complexity from its IT team and gained accuracy, timeliness, flexibility and scalability. The outsourced approach supported faster, more reliable order fulfilment, let the company focus on core manufacturing, and contributed to sustained growth and increased market share.

Hain Daniels Group

Malcolm Clarke

Business Systems Analyst