Case Study: Greater Toronto Airports Authority achieves lower total cost of ownership and accelerated innovation with OpenText Cloud

Greater Toronto Airports Authority manages and automates business processes for Toronto Pearson International Airport with OpenText ECM technology

Greater Toronto Airports Authority (GTAA), which manages Toronto Pearson—the busiest airport in Canada—faced rising passenger volumes and a shift to mobile-first workers that exposed limits in its on‑premises content management. With roughly 1,500 users relying on Content Suite for critical contracts, procedures and more, GTAA needed to reduce infrastructure burden, support 30+ essential workflows, and enable secure, anywhere access so IT could focus on innovation.

GTAA migrated its OpenText Content Suite to the OpenText Cloud, upgraded to Content Suite 16 and engaged OpenText Cloud Managed Services while redesigning folder structures and records policies. The move lowered total cost of ownership, ensured timely upgrades and expert support, improved employee productivity through mobile access and faster workflows, and freed IT staff to pursue innovation as usage scales toward 2,000 users.

Greater Toronto Airports Authority

Juan Pablo Rojas

Digital and Corporate Information Solutions Lead, GTAA