Case Study: Dubai Customs achieves frictionless scalability and 76% shorter release cycles with OpenText

Government organization ensures secure, barrier-free trade by scaling its software development, testing, and maintenance capabilities with OpenText

Dubai Customs, the UAE government agency that manages free trade and customs at all ports, needed to ensure its software could handle rapidly growing transaction volumes and keep more than 100,000 daily checks running smoothly. Existing testing and maintenance processes were not scaling—dataset creation could take up to three hours and release cycles stretched to two months—risking delays to trade and application uptime.

By implementing OpenText ALM/Quality Center together with LoadRunner Professional and UFT One, Dubai Customs automated and scaled functional, performance and maintenance testing across 15+ core applications and hundreds of services, executing over 30,000 tests. The solution delivered frictionless scalability, cut release cycles to two weeks (a 76% improvement), reduced dataset creation from three hours to two minutes (99% faster), and helped maintain round‑the‑clock application availability.

Dubai Customs

Kannan Venkatachalam

Manager Software Testing