Case Study: Bernalillo County achieves 95% faster rental assistance payments with OpenText Vendor Invoice Management

Government organization delivers emergency financial assistance to hundreds of households during the COVID-19 pandemic

Bernalillo County faced a surge in invoice and emergency rental assistance processing during COVID-19, and its manual workflows could not keep up. With OpenText Vendor Invoice Management for SAP Solutions, the county needed a faster, more efficient way to handle payments and support residents and businesses.

OpenText implemented automated workflows and built-in analytics to streamline invoice and RENT assistance payment processing. The result was dramatic: rental assistance payments were processed 95% faster, from about five hours down to less than 15 minutes, and the county was able to pay 85% of invoices within 30 days while freeing AP staff from repetitive manual tasks.

Bernalillo County

Roberto Martinez

AP Manager for Procurement and Business Services