Case Study: Office of General Counsel, City of Jacksonville, Florida achieves centralized cloud document management and faster search with OpenText eDOCS

Government law firm transforms document management with powerful cloud-based solution

The Office of the General Counsel for the City of Jacksonville, Florida—a 40+ attorney in‑house legal team serving multiple city agencies—struggled with millions of scattered documents, inconsistent user‑generated folders and no single content‑management system, which made finding and maintaining current files slow and error‑prone. With limited onsite IT resources, the office needed a secure, searchable platform that would bring order to its growing document volumes.

OGC deployed OpenText eDOCS in the Microsoft Azure cloud with OpenText Professional Services and Managed Services, integrating with Microsoft Office and Adobe Acrobat. The solution centralized files by matter number, added full‑text indexing and version control, improved searchability and productivity, and delivered greater flexibility, security and lower internal maintenance overhead—results that users reported as noticeably positive.

Office of General Counsel, City of Jacksonville, Florida

Chris Garrett

Assistant General Counselor