Case Study: Carhartt achieves faster partner onboarding and streamlined B2B operations with OpenText BizManager

Global workwear brand launches comprehensive B2B platform with OpenText

Carhartt, the 135-year-old global workwear brand, faced growing complexity in its supplier and retail network that outpaced its EDI capabilities. Multiple legacy EDI tools made transactions slow, error-prone, and difficult to manage, causing delays in shipments and hindering partner onboarding and visibility across the business.

Carhartt consolidated onto OpenText BizManager—a single, comprehensive B2B platform providing VAN services, mapping, secure connectivity, and Trading Grid integration—bringing EDI expertise in-house. The move enabled faster partner onboarding (over 200 trading partners), real-time monitoring and reporting, dramatically improved transaction speeds and cycle times, and scalable performance during peak volumes (e.g., spikes to 725,000 transactions), while boosting internal responsiveness and business value.

Carhartt

Mark Hurt

Manager of Enterprise Integration