Case Study: Global Investment House achieves secure, paperless, and automated document management with OpenText ECM Suite

Global Makes Investment in the Future of Information with OpenText

Global Investment House, a Kuwait‑headquartered investment firm active across the MENA region and listed on multiple exchanges, faced rising costs and security risks from paper‑intensive processes as document volumes exceeded one million. The firm struggled with costly long‑term storage, slow, opaque paper workflows, and limited document visibility in CRM systems, prompting a move to reduce paper, improve security, and increase process efficiency.

Global selected the OpenText ECM Suite with local partner MGS and ran a 12‑month implementation with cross‑departmental teams and ERP (CRM, HR, Accounting) integration. By scanning and capturing documents, automating about 25 critical workflows and enabling secure access for 100+ users, the solution eliminated risky paper transfers, sped supplier payments from days to hours, ensured capture of compliance declarations, and delivered measurable efficiency and visibility gains with strong user adoption.

Global Investment House

Hakam Abu-Zarour

Chief Information Officer