Case Study: Global Insurance Leader achieves 50% fax cost savings and improved customer communications with OpenText EasyLink

Global Insurance Leader cut fax costs in half and improved customer communications with proactive notifications

A leading global insurance provider serving millions of customers and over 60,000 employees faced rapidly rising inbound and outbound fax volumes, escalating paper-mailing costs, and growing customer demand for mobile access. Its aging fax infrastructure and manual, paper-based notifications were costly, slow, error-prone, and misaligned with sustainability goals.

The company moved to OpenText EasyLink Desktop Fax and Notifications Service, a cloud-based, transaction-priced fax platform and automated multi-modal (email/SMS) notifications solution. The change cut fax costs by 50% per page, delivered a projected $8M ROI over five years, eliminated paper and postage overhead, improved scalability, compliance and transaction visibility, and accelerated communications and customer satisfaction.