Case Study: Lids achieves faster trading partner onboarding and lower B2B costs with OpenText B2B Managed Services

Global headwear brand rapidly onboards its trading partners with OpenText™ Business Network Cloud Enterprise to streamline ownership transfer

Lids needed a faster, more flexible way to onboard trading partners and manage B2B transactions as it expanded, without taking on the cost and complexity of building its own on-premises EDI infrastructure. With OpenText Business Network Cloud Enterprise and related OpenText services, Lids also wanted better visibility and real-time validation for transactions such as ASNs.

OpenText implemented a cloud-based, managed B2B integration solution that handled onboarding end to end, supported testing with Active Intelligence, and enabled monitoring through OpenText Lens. The result was trading partner onboarding cut from weeks to days, faster responses to partner inquiries, improved process visibility, and reduced operational costs, while freeing internal teams to focus on supplier development.

Lids

Lisa Upchurch

Vendor Compliance Manager