Case Study: Global Financial Institution achieves 95%+ server automation and 80% fewer incidents with OpenText Solution Management Services

Global financial institution improves competitive advantage with Micro Focus® Solution Management Services, which dramatically increases productivity

A large global financial institution faced growing demand for secure, on‑demand server capacity and found gaps in its ability to manage a sprawling infrastructure of about 15,000 physical and virtual servers and a new Micro Focus toolset. The senior IT manager sought a vendor to take over production data‑center operations, improve automation, enforce compliance and free internal staff to focus on strategic, customer‑facing projects.

Micro Focus Solution Management Services (SMS) won a three‑year contract to provide an offsite production support team and single‑point accountability for server automation and management. SMS accelerated automation across the estate—raising patching automation from 75% to 95% for the managed servers, cutting incident rates by 80%, and achieving payback by the 4,000‑server mark—while enabling consolidation toward about 10,000 servers, faster multi‑thousand‑server patching, stronger compliance and measurable cost savings that fund business‑critical initiatives.