Case Study: Global CPG Company achieves streamlined B2B operations and real-time order visibility with OpenText Business Network

Global CPG company transforms B2B operations and customer service with OpenText Business Network

One of the world’s largest consumer packaged goods (CPG) companies, founded over 100 years ago, faced a fragmented, geographically dispersed B2B environment—about 20 different providers and more than 30 ERP instances—resulting in costly, manual order-tracking processes and poor visibility for customers and field teams. The company needed to consolidate aging point solutions to improve supply-chain agility, reduce costs and give trading partners real‑time order information.

Using OpenText Business Network and B2B Managed Services, the CPG centralized global EDI and partner connectivity (managing ~95% of EDI orders), processed millions of transactions (70M/year in one country and billions globally) and launched a mobile order-status app that provides real‑time visibility across systems. The integrated solution cut manual effort and support calls, improved customer satisfaction, enabled 8,000 users across 30 countries, and delivered higher availability and lower operating costs.