Case Study: Glendale Police Department achieves faster public-records redaction and stronger privacy protection with OpenText Brava!

Glendale Police Department speeds work cycle, public service and increases security with OpenText Brava!

Glendale Police Department, which generated more than 42,000 offense and traffic reports in 2010, needed a faster, more secure way to comply with Arizona Public Records Law. Manually blocking text in Microsoft Word was slow and error-prone—especially for lengthy investigations with reports running to hundreds of pages—and officers had to ensure removal of social security numbers, medical/HIPAA information, phone numbers and other sensitive material rather than merely hiding it.

The department deployed OpenText Brava!, a tool that truly removes sensitive content from PDFs, TIFFs and Office files using drag-to-redact, text/pattern searches, block zones and reusable scripts; OpenText also created a “Redact Text” feature after customer feedback and provided on-site training. The result was a multi-hour reduction in redaction work across the Criminal Investigations Division, faster public-records turnaround for the PIO and Records Division, and greater confidence that released documents were fully sanitized.

Glendale Police Department

Daniel Soto

Glendale Police Sergeant