Case Study: MedLabs Diagnostics reduces rollout time to weeks and saves $120K+ annually with OpenText EMR-Link (OpenText)

Full service diagnostic lab improves operational efficiencies, reduces operating expenses with OpenText EMR-Link

MedLabs Diagnostics, a full-service diagnostic lab, was overwhelmed by numerous electronic health record (EHR) connectivity projects across many different and inconsistently capable EHRs. Although it had an HL7 interface team, the lab lacked a predictable, scalable way to implement interfaces and fill workflow gaps so physician clients could reliably place orders and receive complete results.

MedLabs chose OpenText EMR‑Link, a SaaS outreach/middleware solution with deep EHR expertise, to manage implementations and provide proactive monitoring. The rollout time shortened from months to weeks, lab operations improved, and the company cut operating expenses by more than $120K/year—including eliminating about $33K in Medicare write-offs, roughly $80K in IT savings, and $7K in connection costs.

MedLabs Diagnostics

Wajid Ullah

Chief Information Officer