Case Study: Major Telecommunications Company achieves full data transparency and faster compliance with OpenText

Full regulations compliance and data transparency with integrated suite of Data Privacy and Protection Solutions

Major Telecommunications Company needed a way to achieve full data transparency and comply with South Africa’s PoPIA privacy law while also applying GDPR best practices. With petabytes of customer and employee data spread across hundreds of applications and databases, the company wanted a centralized way to search data, manage permissions, and respond quickly to DSARs, and it turned to OpenText for help.

OpenText implemented an integrated solution using ControlPoint, Voltage Structured Data Manager, and OpenText Knowledge Discovery, supported by OpenText Professional Services. The company scanned structured and unstructured data, deduplicated and cleaned it, and centralized it in a searchable repository with dashboards. As a result, DSAR response work that once required querying hundreds of systems became much faster and more efficient, giving the company instant search capability, stronger compliance, and a scalable privacy framework for future governance needs.