Case Study: Major Telecommunications Organization achieves GDPR and PoPIA compliance with OpenText

Full regulation compliance and data transparency with integrated suite of OpenText Data Privacy and Protection solutions

Major Telecommunications Organization needed to meet South Africa’s PoPIA requirements while extending GDPR-style privacy best practices across massive volumes of structured and unstructured data spread across hundreds of applications and databases. Working with OpenText, the company aimed to improve search, classify personally identifiable information, manage data preferences, and respond faster to data subject access requests (DSARs), especially ahead of a cloud migration.

OpenText, with partner Meniko, implemented OpenText Knowledge Discovery, Voltage Structured Data Manager, and OpenText Professional Services to scan, classify, deduplicate, and catalog data into a central registry with dashboards and risk reports. The result was instant, searchable visibility across data sources, faster DSAR responses, better breach impact assessment, automated identification of expired data, and stronger retention and compliance controls; the customer also built an in-house privacy team and became an internal compliance showcase.