Case Study: Fortune 500 Business Services Company achieves higher client satisfaction with OpenText

Fortune 500 business services company drives higher client satisfaction

A Fortune 500 business services provider that develops and maintains thousands of internal applications faced growing pains after rapid expansion: its basic source-code vault and inflexible homegrown lifecycle tools lacked process control and visibility. With hundreds of developers, the company experienced overwritten code, frequent rework and deployments to fix issues, and insufficient tracking of task ownership and project status.

The company deployed Micro Focus Dimensions CM and SBM, pairing robust configuration management with lifecycle tracking and following executive sponsorship, user education and close vendor collaboration to drive adoption. The integrated solution cut errors and rework, improved responsiveness, quality and auditability, increased visibility and flexibility across projects, and raised client satisfaction within three months—leading the company to expand its use of Micro Focus tools.