Case Study: Nationwide Building Society achieves 83% faster customer communication workflows with OpenText

Financial services provider streamlines customer communication and accelerates content creation for millions of members across the UK with OpenText

Nationwide Building Society needed a faster, more flexible way to manage member communications while meeting strict regulatory requirements and supporting its move toward more sustainable, paperless operations. Working with OpenText and its Exstream customer communication management solution, the building society brought communications in house to improve speed, personalization, and control.

OpenText helped Nationwide cut the time to create a new communications template from 12 weeks to 2 weeks, accelerating content workflows by 83% and allowing users to create communications without IT support. OpenText Exstream also enabled Nationwide to shift more easily between print and digital delivery, supporting its goal to reduce paper use and carbon footprint while laying the foundation for real-time, omnichannel communications.

Nationwide Building Society

Amitesh Mishra

CIO for Customer Experience Platforms