Case Study: The Standard achieves reliable, scalable, secure cloud faxing with OpenText RightFax Connect

Financial services company transforms fax system with cloud-enabled faxing

The Standard, a Portland-based provider of employer and individual insurance products, depends on faxing for claims and medical documentation. As fax volumes grew with new services, their on-prem telephony and fax infrastructure became a bottleneck, creating reliability, scalability and security challenges that threatened timely, secure customer communications.

The company deployed OpenText RightFax with RightFax Connect as a hybrid cloud faxing solution, supported by OpenText Professional Services. The cloud-enabled approach eliminated on-site telephony, provided automatic scaling for peak volumes (up to ~11,000 faxes/day), reduced errors to near zero in testing, accelerated phone-number provisioning, strengthened data protection and cut infrastructure and disaster‑recovery costs—delivering reliable, secure faxing and peace of mind for IT.

The Standard

Scott Spearin

IT Service Manager