Case Study: FARYS achieves 90% faster document deployments and lower printing costs with OpenText

FARYS Cuts Document Template Management Significantly with OpenText

FARYS, a public-sector water and utilities company based in Ghent, produces more than 100,000 customer documents each month but was tightly dependent on an external print provider for template changes and layouts—small updates could take up to three months, were costly, and made it hard to shop for better print pricing or efficiently handle non‑standard communications.

By implementing OpenText Document Presentment for SAP and OpenText archiving, FARYS brought template design and storage into SAP, enabling new communications to be deployed in under seven days (about a 90% reduction), with more than 400 users handling millions of documents a year (including 1.5M bills). The change cut external print costs, increased independence and customer‑service efficiency, and paved the way for digital delivery and compliant archiving.

Farys

Inge Opreel

ICT Department Manager