Case Study: European Court of Human Rights achieves 60% productivity gains and scalable digital case management with OpenText eDOCS

European Court of Human Rights manages growing case load with OpenText

The European Court of Human Rights (ECHR) in Strasbourg—about 800 staff handling some 64,000 case applications a year and a public site with 4.6 million visitors—faced rapidly growing case and document volumes across at least 80 document types, 3,000 templates and multiple languages. The court needed an enterprise-wide way to capture and manage inbound/outbound documents and email, improve search and public access to case law, streamline approvals, and eliminate costly paper processes while scaling for future growth.

ECHR upgraded to an enterprise OpenText eDOCS deployment (with CMIS at the core), plus SharePoint integration, FAST search connector, email archiving, centralized workflows, PDF/A preservation and electronic signatures, and exposed content via the HUDOC public portal. The result was a 60% productivity gain (including producing over 500,000 letters in a year), faster enterprise-wide search and reporting, improved capacity and scalability, elimination of paper-heavy processes, and a significantly better public and internal document experience.

European Court of Human Rights

John Hunter

Head of IT Division