Case Study: Etisalat achieves faster approvals, 30% logistics savings and major efficiency gains with OpenText Content Suite

Etisalat automates business processes to drive efficiency and reduce costs

Etisalat, a leading telecom group serving 142 million subscribers across 16 countries, faced slow, paper-based business processes for its large field workforce—each task involved dozens to hundreds of documents. Reliance on hard copies caused duplicate records, long approval cycles (sometimes a month), high distribution and storage costs, and limited collaboration between office and field teams.

Working with partner ONE ECM, Etisalat deployed OpenText Content Suite and Intelligent Capture to automate workflows and integrate document handling with specialist applications. The change cut approval times from weeks to hours, boosted productivity 60–70% for 1,500 engineering users, reduced network engineering logistics costs by 30%, lowered archival storage by 90%, and significantly cut paper, printing and distribution expenses.

Etisalat

Ribhi Yaseen

Senior Manager ECM