Case Study: ICW Group achieves enterprise-wide paperless, integrated content management with OpenText Extended ECM for SAP® Solutions

Enterprise wide deployment of Extended ECM for SAP Solutions solves content management challenges at ICW Group

ICW Group, a San Diego–based multi-line property & casualty insurer, faced rising costs and operational pain from paper-based and fragmented document practices during a back-office transformation. Departments relied on ad hoc file shares and paper storage, creating inefficient manual workflows, high offsite storage expense, legal/retention and e-discovery risks, and email storage imbalances.

ICW implemented OpenText Extended ECM for SAP (plus Records Management, Email Management and Enterprise Scan), tightly integrated with SAP and legacy systems to digitize records, enforce retention, and automate workflows. The enterprise rollout improved document access and compliance, cut paper-management costs (an estimated $192,000/year in the auto line), reduced call handle time by about 60%, and streamlined underwriting, claims, billing and collections.

ICW Group

Waleed Sharaf

Vice President of IT