Case Study: SAP achieves global HR document compliance and AI-ready content management with OpenText

Enterprise software leader reduced document types by 96% and prepared for AI innovation in HR with OpenText Content Management for SAP SuccessFactors

SAP was looking for a document management solution to support HR transformation, compliance, and future AI innovation across its global business. After evaluating several ECM providers, SAP chose OpenText Content Management for SAP SuccessFactors because of its strong integration with SAP SuccessFactors and its automated governance capabilities, including retention and deletion policies for GDPR compliance.

With OpenText and OpenText Professional Services, SAP migrated more than 8.5 million HR documents to the new platform and executed a successful big-bang rollout worldwide. The project delivered document management at scale, enabled new employee self-service capabilities, and accelerated compliance activities, while also reducing nearly 2,000 document types to 70 global templates—a 96% reduction.

SAP