Case Study: Landschaftsverband Rheinland achieves on-time delivery of 1.5 million letters annually with OpenText Exstream

Ensuring reliable communications with citizens across the Rhineland and preparing for e-government innovation with OpenText™ Exstream

LVR-InfoKom is the IT service provider for the Landschaftsverband Rheinland (LVR), a large German municipal association serving 9.8 million residents. Tasked with sending about 1.5 million letters each year (pensions, insurance, tax and other citizen communications), the team struggled to convert XML into printable formats at scale—their previous third‑party Java renderer was unreliable and failed on large batches due to memory and rendering issues.

LVR-InfoKom replaced the fragile tool with OpenText Exstream as a centralized customer communications management platform, eliminating the need for third‑party conversion and reliably rendering large mailings (20,000+ pages) while streamlining template design. The switch delivers 1.5 million documents on time each year, speeds template development with Professional Services support, reduces costs and environmental impact, and positions LVR for future e‑government and digital delivery channels.

Landschaftsverband Rheinland

Ralf Leenen

Service Owner