Case Study: Engie E&P Norge AS achieves automated processing of 500,000 pages/month and 35% faster document handling with OpenText Intelligent Capture

ENGIE Italia delights customers with seamless, responsive services

ENGIE Italia, a leading energy provider in Italy, was challenged by slow, manual mailroom processes that handled more than 500,000 pages of customer documentation monthly. Reliant on manual dematerialization and third-party scanning, the company faced delays (sometimes up to three days), regulatory time pressures and rising operational costs that hindered responsive customer service.

Working with partner PIC SERVIZI PER L’INFORMATICA, ENGIE deployed OpenText Intelligent Capture and OpenText Documentum with API integration to Salesforce to automate document classification, routing and archiving. The solution now processes almost 500,000 pages per month with about 95% straight‑through processing, cut document-management time by 35% (with a 50% target), reduced CRM import times from three days to around 30 minutes, and lowered manual effort and costs.

Engie E&P Norge AS

Francesco Presicce

Manager, IT Business Support