Case Study: Eaton Vance increases account openings by 24% with OpenText

Eaton Vance increases account openings by 24 percent with OpenText

Eaton Vance, a long-established U.S. investment management firm, faced a manual, paper-heavy new-account process that averaged more than 1,000 pages per account and 120 openings per day. The lack of automated tracking made the process resource-intensive, error-prone and difficult to audit, risking regulatory noncompliance.

Eaton Vance implemented OpenText Documentum, Documentum xCP, Captiva and Documentum Retention Policy Services to automate capture, workflow, retention and integration with email/fax/scan through a configurable, user-friendly interface. The solution is used by hundreds of staff and manages millions of documents, delivering a 24% increase in new account openings, a 26% faster account-opening time, a 28% reduction in errors needing quality control, 60% less time for custom modifications and significant time savings on regulatory and audit due diligence.

Eaton Vance

Harsh Vahalia

Senior Documentum Analyst