Case Study: SunGard achieves touch-free automated disaster recovery — 60% faster recovery and 94% DR test success with OpenText

DR leader transforms recovery and production efficiencies through automation

Sungard Availability Services (Sungard AS) is a global managed IT and business continuity provider that needed to move away from largely manual disaster recovery processes. Manual tasks were causing human error, higher costs, slow recovery times and poor visibility; Sungard’s goal was a touch‑free DR capability to reduce manual effort, errors and cost while delivering a seamless customer experience.

Sungard developed a proprietary program that extracts IT blueprint data from Micro Focus Configuration Management System and feeds it into Micro Focus Operations Orchestration (with Micro Focus Professional Services supporting development) to create its Recovery Execution System (RES). The automated, end‑to‑end solution cut infrastructure build time by about 70–75%, reduced recovery time by 60–65%, increased DR test success to 94% (from ~35–38%), eliminated error‑prone manual work and significantly lowered service delivery costs.

SunGard